Shipping policy

SHIPPING POLICY

Last updated: June 21, 2026

Thank you for shopping with Sundown Ranch Co. This Shipping Policy explains how orders are processed, shipped, and delivered.

ORDER PROCESSING

Orders are typically processed within 2–5 business days after payment is confirmed.

Processing times may be longer during product drops, holidays, sales, or high-volume periods.

Orders are processed Monday through Friday, excluding weekends and holidays.

SHIPPING LOCATIONS

Sundown Ranch Co. currently ships within the United States.

We do not currently offer international shipping.

SHIPPING RATES

Shipping rates are calculated and displayed at checkout before you complete your purchase.

From time to time, Sundown Ranch Co. may offer free shipping promotions. Free shipping offers may be subject to minimum purchase requirements or other conditions.

ESTIMATED DELIVERY TIMES

Standard U.S. shipping usually takes 3–7 business days after the order has been processed and shipped.

Delivery times are estimates only and are not guaranteed. Shipping delays may occur due to carrier delays, weather, holidays, incorrect addresses, or other circumstances outside of our control.

ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 24–48 hours for tracking updates to appear after your package has been scanned by the carrier.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for entering the correct shipping address at checkout.

Sundown Ranch Co. is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If your order is returned to us because of an incorrect or incomplete address, you may be responsible for additional shipping costs to have the order resent.

LOST, STOLEN, OR DELIVERED PACKAGES

Sundown Ranch Co. is not responsible for lost or stolen packages after the carrier marks the package as delivered.

If your package is marked as delivered but you have not received it, please check with neighbors, household members, your local post office, or the shipping carrier first.

You may also contact us at sundownranchco@gmail.com and we will do our best to help.

DAMAGED PACKAGES

If your order arrives damaged, please contact us within 7 days of delivery at sundownranchco@gmail.com.

Include your order number and clear photos of the damaged item and packaging so we can review the issue.

CONTACT

For shipping questions, please contact us:

Sundown Ranch Co.
Email: sundownranchco@gmail.com