Refund policy

RETURN & REFUND POLICY

Sundown Ranch Co. accepts returns within 30 days of delivery.

To be eligible for a return, your item must be unworn, unused, unwashed, with tags still attached, and in its original condition. Items that are worn, washed, damaged, stained, altered, or missing tags may not be accepted.

To start a return, contact us at sundownranchco@gmail.com with your order number and the reason for your return.

If your return is accepted, we will provide return instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Returns may be mailed to:

Sundown Ranch Co.
4420 Forest Ct
Castro Valley, CA 94546
United States

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card company to process the refund.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at sundownranchco@gmail.com. Include your order number and photos of the issue so we can make it right.

EXCHANGES

The fastest way to exchange an item is to return the original item and place a new order for the correct size or product.

FINAL SALE ITEMS

Sale items, gift cards, worn items, washed items, custom items, and limited-release items marked as final sale cannot be returned or refunded.

ORDER CANCELLATIONS

Orders may not be able to be canceled once they have been processed or shipped. Please contact us as soon as possible at sundownranchco@gmail.com if you need help with an order.

QUESTIONS

For return or refund questions, contact us at sundownranchco@gmail.com.